Terms of Service

TERMS OF SERVICE 

(END-USER LICENSE AGREEMENT)

Welcome to use the services of PlayRaven and its affiliates (“PlayRaven”, “We”, “Us”, “Our”). These Terms of Service (“Terms”) applies to the use of each individual game distributed, published or otherwise made available by PlayRaven (“Game”), including our website at www.playraven.com as well as any other service provided to You by PlayRaven (together “Service”). These Terms govern relationship between you (“You” or “User”) and PlayRaven regarding your use of the Service. By accessing or using the Service You agree to the Terms and accept to be bound by them. Use of the Service is also governed by PlayRaven’s Privacy Policy, which is incorporated herein by reference. These Terms affect your legal rights and obligations, so if you do not agree to the Terms, do not download or use the Service.  

The Service is intended for people who are at least 13 years old. Persons under the age of 13 are prohibited from creating accounts in the Service. By registering for an Account or otherwise using the Service, You represent that You are age 13 or older and You understand and agree to these Terms. If you are between the ages of 13 and 17, you represent that your legal guardian has reviewed and agreed to these Terms.

You become a registered user of the Service by creating a Service account ("Account") by (i) using your personal unique email address and giving other information required; or (ii) by using the available single sign-on via the relevant social networking service. You shall comply with the terms of service/use of such social networking service as well as these Terms. You shall give to PlayRaven correct personal and other information necessary for the use the Service. You shall inform PlayRaven of any changes to such information.

1. Use of the Service and License

The Service is provided to You for your personal and non-commercial use only. You shall not sell, rent or give away your Account, create an Account using a false identity or information, or on behalf of someone other than yourself. You shall not crate Account or use the Service if You have previously been removed by PlayRaven, or previously been banned from playing any PlayRaven Service.

Subject to your compliance with these Terms, PlayRaven grants to You a limited, nonexclusive, non-sublicensable and non-transferable right to use only the executable version (no source code) of the Game application. The Game comprises the relevant application that enables You to use the Game. 

Your use of the Service might be governed also by separate policies, as provided in connection with the Service. You may not use such application for any purpose other than the permitted use of the Service. 

You understand that for reasons that include, without limitation, system security and stability, Service may need to automatically update, pre-load, create new versions or otherwise enhance the application and accordingly, the system requirements to use the application may change over time. This Agreement does not entitle You to future updates, new versions or other enhancements of the application although PlayRaven may choose to provide such updates, etc. in its sole discretion. 

Without limiting any other remedies, PlayRaven may limit, suspend, terminate, modify, or delete Accounts or access to the Service or parts thereof if You fail to comply, or if PlayRaven suspects such failure, with the Terms or for any actual or suspected illegal or improper use of the PlayRaven services, without notice to You. You may lose, as a result of termination or limitation of your right to use the Service, any material, content, benefits, privileges, items associated with your use of the Service, and PlayRaven is under no obligation whatsoever to compensate You for any such losses or results.

You are solely responsible for all your use of the Service. You may not reveal, share or otherwise allow others to use your password, or use passwords of others. You agree that You are personally responsible for the use of your Account, and for all of the communication and activity in connection with the Service resulting from the use of your Account. You are responsible for any use of your credit card or other payment instrument (e.g. paypal) by third parties including minors. 

You may not sell or charge others for the right to use the Service or your Account or, or transfer your Account. PlayRaven reserves the right to remove or reclaim any usernames at any time and for any reason, including but not limited to claims by a third party that a username violates the third party’s rights. You are solely responsible for your interactions with other users of the Service and any other parties with whom You may interact through the Service.

2. User Feedback

You shall be asked, from time to time, provide suggestions, comments or other feedback ("Feedback") to PlayRaven with respect to the Service.  You agree that all Feedback is and shall be given entirely voluntarily and upon no compensation.  Feedback shall not create any confidentiality obligation for PlayRaven as the recipient of the Feedback, and You will not give Feedback that is subject to any confidentiality obligation between You and any third party, or that is subject to any intellectual property rights or other restriction.

All rights, title and interest in and to the Feedback and other content provided by the Users shall be and vest in the exclusive property of PlayRaven, and PlayRaven shall be free to use, disclose, reproduce, license or otherwise distribute, and exploit the Feedback provided to it as it sees fit, entirely without obligation or restriction of any kind on account of intellectual property rights or otherwise. 

3. Intellectual Property Rights 

All rights, title and interest in and to the Service (including the related software and media), the design of the Service and associated content including text, scripts, graphics, interactive features and the like, and the trademarks, service marks and logos contained therein (“PlayRaven Property”) are owned by [or licensed to] PlayRaven, subject to copyright and other intellectual property rights under Finnish and foreign laws and international conventions. Except as expressly provided in the Terms, PlayRaven does not grant any express or implied rights to use PlayRaven Property.

You are hereby granted a limited, nonexclusive, non-sublicensable and non-transferable license to access and use the PlayRaven Property only in connection to the usage of the Service. Any use of the Service, and/or PlayRaven Property other than as specifically authorized in the Terms, is prohibited and will terminate the license to use Service. For avoidance of doubt, You have no right to sell or otherwise solicit any items included in the Service and You are forbidden from ripping any content unless specifically allowed.

Notwithstanding anything to the contrary herein, you acknowledge and agree that You shall have no ownership or other property interest in the account, and You further acknowledge and agree that all rights in and to the account and any content (including virtual items and currency whether earned or purchased) in the Service are and shall be the property of and owned by PlayRaven.

4. User Content and Copyright Policy

You may be able submit messages and/or other content to the Service (“User Content”). PlayRaven shall not have any duty to monitor any User Content. However, PlayRaven shall have the right (but not the obligation) to remove any User Content that fails to comply with the Terms. 

You are solely responsible for any User Content uploaded, posted, transmitted, stored or otherwise made available through the Service using Your Account. You acknowledge that use of the Service (including submitting User Content) may be subject to certain laws, regulations, conditions and restrictions. You must ascertain and comply with such laws, regulations, conditions or restrictions and reasonably ascertain that You Content submitted by You does not contain material that is illegal, obscene, indecent, defamatory, threatening, harassing, impersonates another person, incites religious, racial or ethnic hatred, or violates the intellectual property and/or other rights of others; or that it does not contain viruses or other malicious or harmful code.

PlayRaven does not claim ownership to any User Content but You grant to PlayRaven a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, deliver, adapt (for technical purposes such as size and resolution scaling) and otherwise exploit any and all User Content that You have submitted to the Service including deliver and communicate the User Content to third parties (as per User’s request). The foregoing license granted by You terminates once you remove or delete User Content from the Service.

You also grant each recipient, to whom You have addressed any User Content submitted by You in the Service, a non-exclusive license to access such User Content through the Service. 

PlayRaven respects the intellectual property rights of others. In accordance with the Information Society Code and other applicable laws, we strive to expeditiously remove any infringing material from our site. If PlayRaven becomes aware that one of its users is a repeat copyright infringer, it is our policy to take reasonable steps within our power to terminate the user’s account. All users should be aware of and comply with applicable copyright laws.

If You believe that anything on the Service infringes any copyright that you own or control, you may file a notice of such infringement to support email at info(at)playraven.com and info(at)lexia.fi.

The notification shall include: 1) the name and contact information of the notifying party; 2) an itemisation of the material, for which prevention of access is requested, and details of the location of the material; 3) confirmation by the notifying party that the material which the request concerns is, in its sincere opinion, illegally accessible in the communications network; 4) information concerning the fact that the notifying party has in vain submitted its request to the content provider or that the content provider could not be identified; 5) confirmation by the notifying party that he/she is the holder of copyright or neighbouring right or entitled to act on behalf of the holder of the right; 6) signature of the notifying party.

5. Third-Party Service and Material

The Service may contain links to websites operated by third parties or feature content which is made available in third-party services and enable You to access and use certain third-party services (such as video sharing services). Use of any web sites operated by third parties, third-party services and/or content in third-party services shall be, in addition to these Terms, subject to the relevant third-party service provider’s terms and conditions applicable to use of such third-party services or the applicable license(s) under which any such content is made available. PlayRaven assumes no responsibility for such third-party services and/or content in third-party services.

These Terms shall be in addition to (and take precedence over where not prohibited) any terms and conditions, applicable to the distribution platform (such as an app store) through which you are acquiring the Service, agreed to between you and the relevant third-party entity.

6. Fees and Purchase Terms

Some features (as specified in more detail the applicable Service descriptions), are available to Users for free and some against the payment of the relevant fees.  The Service enables You to purchase, with “real world” money, a limited, personal, non-transferable, non-sublicensable, revocable license to use virtual currency and virtual in-game items or additional virtual features. PlayRaven may manage, regulate, control, modify or eliminate such virtual material offered in the Service at any time, with or without notice. PlayRaven has no liability to You or any third party in the event that PlayRaven exercises any such rights. The transfer of any virtual materials is prohibited except where expressly authorized in the Service.

All purchases made in connection with the Service are final and non-refundable, however without limiting the possibility of a refund (if any) from the application store (in accordance with the relevant terms and conditions applicable to purchases from that application store. The provision of any virtual material and features for use in the Service is a service that commences immediately upon acceptance by PlayRaven of your purchase. NO REFUND OF ANY FEES SHALL BE AVAILABLE, SAVE FOR AS PROVIDED ABOVE. YOU ALSO ACKNOWLEDGE THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.

You are solely responsible for any costs (including any additional payment processing fees which may be applicable) you incur to access the Service through any Internet, mobile or other communication service, such as any fees for web browsing, messaging, and data usage on an Internet provider’s or mobile network, as well as for acquiring any additional features. 

7. Personal Information and Security 

Use of your personal and other information is governed by PlayRaven Privacy Policy at www.playraven.com/privacypolicy. You consent to processing your personal and other information in accordance with the PlayRaven Privacy Policy, including (without limitation) transfer of such data into a country outside the European Union or the European Economic Area or the United States of America (in accordance with applicable legislation and the PlayRaven Privacy Policy).

PlayRaven shall take appropriate measures to prevent unauthorized access to, improper use of and the reasonable accuracy of your personal data submitted to PlayRaven via the Service. We use various technologies, including, in certain instances, encryption, to ensure the high security standards. Any data that is stored on PlayRaven servers is not generally available to the public. However, the use of internet services always includes security risks.

You shall be liable for all your own equipment, internet connectivity and software as well as that they do not cause harm to PlayRaven and/or third parties. You agree not attempt to damage, hack, crack, reverse engineer, or otherwise interfere with the Service in any manner.

8. Support and Modifications

PlayRaven shall have no obligation to provide support or maintenance for the Service under this Agreement. PlayRaven may, at its sole discretion, provide limited customer support in the Service.

You understand that the Service is an evolving one. As long as your license for the Service is valid You are entitled to upgrades or updates of the Service. All upgrades and updates are provided to You on a license exchange basis. You agree that by using an upgrade or update You voluntarily terminate your right to use any previous version. Upgrades and updates may be licensed to You by PlayRaven with additional or different terms. You may need to update third party software and/or upgrade your equipment from time to time in order to use the Service.

9. Disclaimer / No Warranty

To the maximum extent permitted by applicable law, except as provided above, PLAYRAVEN MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO THE SERVICE, ITS QUALITY, PERFORMANCE, OR FITNESS FOR A PARTICULAR PURPOSE. AS A RESULT, THE SERVICE IS LICENSED “AS IS” AND YOU, THE LICENSEE, ARE ASSUMING THE ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE. 

10. Indemnification

You agree to defend, indemnify and hold harmless PlayRaven, its affiliates, licensors, partners and subcontractors from all liabilities, claims and expenses, including reasonable attorneys' fees, arising from or related to your breach of these Terms or portion hereof, or any act or omission by You relating to the Service (including Feedback). PlayRaven reserves the right to assume its own defense and/or control of any matter otherwise subject to indemnification by You hereunder.

11. Limitation of Liability 

You understand and acknowledge that PlayRaven will not be liable for any network-related problems attributable to the operation of the Service and that network configuration changes may affect the system's performance.

YOU HEREBY ACKNOWLEDGE AND AGREE THAT PLAYRAVEN SHALL HAVE NO LIABILITY WHATSOEVER IN CONNECTION WITH OR ARISING FROM YOUR USE OF THE SERVICE, AS SET FORTH HEREIN. YOUR ONLY RIGHT OR REMEDY REGARDING ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICE IS TO UNINSTALL IT AND/OR DISCONTINUE YOUR USE OF THE SERVICE. 

PLAYRAVEN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF PLAYRAVEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIABILITY OF PLAYRAVEN IS IN SUCH CASE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. 

YOU SPECIFICALLY ACKNOWLEDGE THAT PLAYRAVEN SHALL NOT BE LIABLE FOR ANY USER CONTENT, IF ANY OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

Some jurisdictions may not allow limitations of liability, so the foregoing limitation may not apply to You.

12. Force Majeure

PlayRaven shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of PlayRaven, including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond PlayRaven’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

13. Provisioning of the Service and Termination

PlayRaven shall have the right to, at its sole discretion, decide upon provision of the Service and making it available to You and reserves the right to discontinue any aspect of the Service at any time.

These Terms are in effect for the time being. Your right to use the Service continues until your right to use the Service is terminated. You may terminate your right to use the Service at any time by deleting the application and ceasing to use the Service. Your right to use the Service will automatically terminate if You fail to comply with the material terms of the Terms. Either You or PlayRaven has the right to terminate or cancel your Account at any time. You understand and agree that the cancellation of your Account is your sole right and remedy with respect to any dispute with PlayRaven.

14. General

PlayRaven may assign or delegate its rights and obligations under the Terms and/or the PlayRaven Privacy Policy, in whole or in part, to any person or entity at any time without your consent. You may not assign or delegate rights or obligations under the Terms or Privacy Policy without PlayRaven’s prior written consent. 

PlayRaven may publish additional policies related to specific Services. Your right to use such Service is subject to those specific policies and the Terms. These Terms, any supplemental policies of PlayRaven and any documents expressly incorporated by reference herein (including the PlayRaven Privacy Policy), contain the entire understanding of You and PlayRaven, and supersede all prior understanding of the parties.

These Terms describe certain legal rights. You may have other rights under the mandatory provisions under the laws of your country. These Terms do not change your rights under the mandatory provisions under the laws of your country. When you use the Service, you agree that we may begin to provide the services immediately and that you will not be entitled to a cancellation or “cooling off” period, except if the mandatory provisions of the law requires such cooling off period. You and PlayRaven agree that if any portion of the Terms  or if the PlayRaven Privacy Policy is found illegal or unenforceable, in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective solely to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner or jurisdiction and without the remaining provisions of the terms, which shall continue to be in full force and effect.

PlayRaven reserves the right to change the fees related to the Service at any time, and the right to change, modify, add or remove portions of the Terms and its Privacy Policy at any given time by posting the amended terms on the Service. You will be deemed to have accepted such changes by continuing to use the Service. PlayRaven will, however, notify Users by posting a note in the Service of any substantial changes to the Terms. Further, if at any point You do not agree to any portions of then-current version of our Terms, PlayRaven Privacy Policy, or any other PlayRaven policy, rules or codes of conduct relating to your use of the Service, your license to use the Service shall immediately terminate, and You must immediately stop using the Service. Please check the Service on a regular basis so that You remain aware of the then-current Terms.

15. Disputes and Applicable Law

All disputes relating to the Service and the Terms shall be settled at District Court of Helsinki, Finland having the sole jurisdiction. 

These Terms shall be governed by and shall be construed in accordance with the laws of Finland excluding its choice of law provisions.

Contact info:

PlayRaven Oy
Business ID:     2527165-9
Address: Urho Kekkosen Katu 7 B, 00100 Helsinki, Finland
Email: info@playraven.com
www: www.playraven.com 
Contact person: Robin Squire, robin.squire@playraven.com