If You are under 13, please do not attempt to access or take in use our Services (if not explicitly otherwise stated in the relevant service) or send any information about yourself to Us. PlayRaven will not knowingly collect Personal Information from anyone under the age of 13. If you are a minor in your country of residence, please seek parental consent before use of the Services. If You believe that we might have any information from or about a child under the age of 13, please contact us at info(at)playraven.com.
“Personal Information” refers to information, which allows Users to be specifically identified as individual persons. We may also collect “non-personal information” meaning it can’t be used to specifically identify any persons. Non-personal information may also be result of removing the personally identifiable parts from the information. We collect and use both types of information and combinations of both types.
PlayRaven shall not be responsible for the actions of third parties (including people, companies or services), the content of third-party websites, the usage of the information provide by User to such third parties, or any products or services they may offer.
1. Processing Personal Information
Personal Information may be processed for the purposes of creating Services accounts, using, maintaining, customizing and developing the Services, contacting Users, providing services, sending customer and marketing information to Users, enabling communication in the Services, conducting research and creating reports.
We may use collected information also to create a user profile link or combine it with other information we get from third parties, to help understand your preferences and provide You with better services and identify and suggest connections with other users. Personal Information may be used also to provide customer service and other services at your request, send You information, including confirmations, invoices, technical notices, updates, security alerts, and support messages, as well as communicate with You about promotions and other news about products and services offered by PlayRaven.
PlayRaven commits to adhere to the provisions of the Finnish Personal Data Act (Henkilötietolaki) and other such applicable laws and regulations pertaining to processing of Personal Information, as well as process Personal Information in compliance with good processing practice. All personnel processing Personal Information are obliged to keep such information confidential according the applicable laws.
2. Information We may Collect and Sources of Information
We collect several categories of information:
- Information You give to us
- Technically gathered information when You use our Services
- Information from third parties (such as advertising networks and social networking sites without being limited to those) in relation to our service.
We will collect information that You give to us, for example when You sign up for or use our Services (in the Service or via third party login/connect). This information may include e.g. your name and e-mail address.
We may allow You to connect the Service to your social media account(s) such as through Facebook Connect, Apple’s Game Center or any other third party service to obtain information about You when You consent to allow your social networking site to make that information available to PlayRaven and, consequently PlayRaven may be able to collect certain information from your social networking profile when your social networking site permits to make that information available. In such case we may collect personal data, such as your user ID, name, e-mail address, and profile picture that are available in your public profile with such third party, and content such as posts, comments, media, and applications. You may be able to control the types of personal data available in the profile of such third party services by adjusting the privacy settings available therein.
We may also collect information that is technically gathered when You use our Services. This information may include your Internet Protocol address, time of your requests or actions in the service, mobile device ID, hardware type and operating system version, operating system, access times, browser type and language, location based on Internet Protocol (“IP”) address or Global Positioning System (GPS), media access control (“MAC”) address, international mobile equipment identity (“IMEI”), your device name, your email address (if You have connected e.g. to Facebook or Google+) and referring website addresses.
PlayRaven may collect non-personal information on Users’ activities in the Services, such as the amount of levels completed and the length of time played, interactions with other players and other interactions with a game or website.
In order to enhance the service PlayRaven may use tools from third party service providers, such as Google Analytics to collect and use non-personal information. Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the Site, the Internet Protocol (IP) address, and the type of operating system used in the devices used to access. You may decline the collection and storage of your data in the future and opt out at https://tools.google.com/dlpage/gaoptout?hl=en.
In addition to Google Analytics, as an element of the Game, we also use other third party data analytics service providers, such as Omniata or Adjust, which help us analyze and improve our games. The data collected by data analytics service providers enables us to understand usage of the Services. Usage information and Personal Information are stored by such service providers and are subject to their privacy policies. The current list of data analytics service providers We use in connection with the Services can be requested from Us at any time by contacting Us at info(at)playraven.com
We may occasionally send You push notifications through our mobile applications to send You game updates, high scores and other service related notifications that may be of importance to You. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings. We may also provide opportunities to participate in a sweepstakes or contest through our Services. If You participate, we will request certain Personal Information from You. We use this information to notify winners and award prizes, to monitor traffic or personalize the Services.
We may feature advertising within the Services, and may employ third party technologies to collect information in the Services. Advertising may be based on your user profile in order to provide personalized advertisements that, and advertising in the Service may come from affiliate advertising networks. PlayRaven and/or the third parties operating the advertising serving technologies may use demographic and geo-location information and information collected from your device and/or hardware to ensure that the advertising is relevant to You. This information may include, without limitation, IP address, device ID, MAC address, installed software, application usage data, hardware type, operating system information, browser information, cookies, and in-game information.
If You wish to “opt out” of certain targeted advertising, You can visit http://www.youradchoices.com and/or www.networkadvertising.org. Please note that the links above may not reach all of our advertising partners and certain targeted advertising may still be displayed to You.
3. Disclosing and Hosting Information
By using the Services You always disclose information about yourself to PlayRaven. In connection with your use of the Services, including any communication in the Services, You may disclose data about yourself to other users, and any such data is public information, and there is no expectation of privacy. PlayRaven is not responsible for any Personal Information You choose to make public in the Services. By default, the information You send to a recipient is only viewable to that specific recipient unless You specify other recipients or choose to make it otherwise public.
PlayRaven will not disclose your stored Personal Information to third parties for direct marketing, market research, polls or public registers without your consent or except as part of a specific program or feature for which You will have the ability to opt-in or opt-out. PlayRaven shall not be responsible for any processing of Personal Information by third parties. The Personal Information might be used for targeted in-service marketing and other similar purposes, and upon your consent, to email marketing by PlayRaven and selected third-parties.
We may use external service providers to provide technical solutions or services for processing stored information and access the stored information by using a technical interface and share your personally information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain the Services. We may use third party service providers, such as e-mail service providers, credit card processors, information analyzers and business intelligence providers. PlayRaven has right to share Personal Information as necessary for the aforementioned service providers to provide their services to PlayRaven. PlayRaven is not liable for the acts and omissions of these third parties.
We may share non-personal information (such as anonymous User usage data, referring / exit pages and URLs, platform types, asset views, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality of the Services. In exceptional circumstances Personal Information may be disclosed to third parties if required under any applicable law or regulation or order by competent authorities, or in order to enforce the Terms of Service and to investigate possible infringing use of the Services as well as to guarantee safety of the Services.
PlayRaven may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business. Aggregate or anonymous information about You may be shared with advertisers, publishers, business partners, and other third parties.
4. Protection of Information
The registers will be maintained in external service providers’ servers with appropriate safeguards, such as password protection, granting the access to the stored information only to persons working at PlayRaven or PlayRaven partners who are expressly authorized by PlayRaven. The register is protected by appropriate industry standard, technical and organisatory safety measures. Although We make good faith efforts to store the information collected on the services in a secure operating environment that is not available to the public, We cannot guarantee the absolute security of that information during its transmission or its storage on our systems. PlayRaven will post a notice on the PlayRaven website or through the Services in case material security breach that endangers your privacy or Personal Information. PlayRaven may also temporarily shut down a service to protect Personal Information.
5. Cookies and Tracking Technologies
The cookies will not enable PlayRaven to access and review information stored on a User’s computer.
Please note, the Services may not work properly if We are unable to tell where You are coming from (Country specific).
6. Information on the processing of Personal Information
Users are entitled to review any information collected on him/her and stored in the register. When User wishes to use the above right to review stored information, User should send a signed request thereof to PlayRaven using the contact details below. We will, at our own initiative or upon a User’s request, complement, correct or delete incomplete, inaccurate or outdated Personal Information.
You may opt-out of receiving promotional emails by following the instructions in those emails. If You opt-out, PlayRaven may still send You non-promotional customer information, such as emails about your account, providing the Service or PlayRaven’s ongoing business relations.
8. Contact Information
The User may at any time contact PlayRaven at the address here below.
Business ID: 2527165-9
Address: Urho Kekkosen Katu 7 B, 00100 Helsinki, Finland
Email: info(at) playraven.com
Contact person: Robin Squire, robin.squire(at)playraven.com